Crisp repriced in late 2024 and put its AI on credits in 2026. Here's the honest math: $45–295 per workspace plus AI credits, vs CHF 49–200 per project with unlimited agents and AI from Growth.
Shaded cell = the clearer advantage on that row. Pricing as of July 2026.
What Crisp is
Crisp is a well-established customer messaging platform: a live-chat widget, shared inbox, chatbot and CRM with multi-channel support (WhatsApp, Messenger, email and more), priced per workspace with unlimited conversations on every plan. The product itself is genuinely well liked — Capterra 4.6/5 and G2 4.5/5 — with years of maturity behind it.
Where Crisp wins
Unlimited conversations on every plan — however busy a single site gets, the base price doesn't move.
A genuinely free tier (2 seats) to start on — though it no longer includes AI.
Mature and battle-tested: a large integration catalog and multi-channel support (WhatsApp, Messenger, email and more) that ConvChat doesn't match yet.
Users like the product itself: Capterra 4.6/5 and G2 4.5/5 are strong scores.
Where ConvChat wins
Each ConvChat project has a clear CHF 49–200 monthly-equivalent annual price and unlimited agent seats. Two Growth projects are CHF 198/mo on annual billing (monthly equivalent), with no seat multiplier.
AI on Growth and Scale has no credit meter: Crisp's plans cover roughly 90 (Mini), 450 (Essentials) or 1,350 (Plus) automated conversations a month before top-ups.
Unlimited support agents on every plan — Crisp's paid tiers include 4, 10 or 20+ seats depending on the plan.
Pricing you can plan around: one published price per project, no AI credits, no per-resolution fees and no per-seat fees.
Crisp pricing, in plain terms
As of July 2026, Crisp is billed per workspace: Free (2 seats, no AI), Mini $45/mo (4 seats), Essentials $95/mo (10 seats) and Plus $295/mo (20+ seats). Conversations are unlimited, but since the “AI Core Update” of February 1, 2026 the AI runs on credits on every plan: Mini's $5 of monthly credits cover roughly 90 automated conversations, Essentials ≈450 and Plus ≈1,350, with top-ups beyond that. It's the second big change in two years — in late 2024 Crisp moved from Pro at $25 and Unlimited at $95 to the current tiers, without grandfathering existing customers. Multi-brand teams may need several separately billed workspaces.
Which should you choose?
Choose Crisp
Pick Crisp if you run a single high-traffic site and value unlimited conversations, want a free tier to start on, or need its mature multi-channel support and integration catalog today.
Choose ConvChat
Pick ConvChat if you want unlimited agents, one predictable price per site or app, and an AI assistant without credit metering on Growth or Scale.
ConvChat vs Crisp — FAQ
Is ConvChat a good Crisp alternative?
If Crisp's repricing or AI credit metering is pushing you to look around, yes — ConvChat starts at CHF 49 per project with unlimited agents, and includes AI without per-resolution fees on Growth and Scale. Crisp remains the better fit if you need unlimited conversations on a single busy site, a free tier, or WhatsApp/Instagram channels today.
What changed with Crisp's pricing?
Two things. In late 2024 Crisp repriced from Pro at $25/mo and Unlimited at $95/mo to today's Mini $45, Essentials $95 and Plus $295, without grandfathering existing customers. Then the “AI Core Update” of February 1, 2026 made the AI credit-metered on every plan — roughly 90 automated conversations on Mini, 450 on Essentials and 1,350 on Plus before top-ups.
How does Crisp pricing compare to ConvChat?
As of July 2026, Crisp runs $45–295/mo per workspace, with 4–20+ seats included by paid tier and AI credits covering ≈90–1,350 automated conversations a month. ConvChat's CHF 49–200 prices are monthly equivalents billed annually per project, with unlimited agents; Starter includes 1,000 conversations without AI, Growth 5,000 with AI, and Scale 20,000 with AI.
Why is Crisp's Trustpilot rating so low?
Crisp scores 1.8/5 on Trustpilot, but read the split fairly: those reviews are dominated by billing and refund complaints (Crisp's terms exclude refunds), while product review sites tell a different story — Capterra 4.6/5 and G2 4.5/5. The fair reading is a genuinely good product attached to rigid billing. If the billing side worries you, that's a reason to compare; it's not evidence the product is bad.
How do I migrate from Crisp to ConvChat?
We offer free concierge migration: our team helps move your widget setup, FAQ/knowledge content and contacts, and the widget embed itself is a one-line swap on your site. Start the 30-day free trial and we'll handle the rest with you.
Full disclosure: ConvChat is our product, so we’re not a neutral party — but every Crisp figure here comes from public sources, current as of July 2026. Competitor pricing changes often; check their pricing page for the latest. ConvChat is a young product, and some features are still on the roadmap.