Tawk.to is genuinely free, and for hobby sites it's a fair choice. The honest question isn't price — it's what free costs you in missed chats and polish.
Shaded cell = the clearer advantage on that row. Pricing as of June 2026.
What Tawk.to is
Tawk.to is a genuinely free live-chat platform — unlimited agents, unlimited sites, no trial clock — monetised through paid add-ons (AI Assist, branding removal) and optional hired chat agents. It's one of the most-installed chat widgets on the web, and for hobby projects and tight budgets it's a perfectly reasonable choice.
Where Tawk.to wins
Genuinely free — unlimited agents and unlimited sites, with no trial clock. Nothing else on this page competes on price.
Native iOS and Android apps today (ConvChat's are still on the roadmap).
Optional low-cost hired chat agents if you want humans answering without staffing up.
A huge installed base and many years of operation.
Where ConvChat wins
Reliability where it counts: reviewers document missed chats from tawk.to's unreliable mobile push. ConvChat pairs the inbox with email continuation, so a conversation you miss follows up by email instead of dying.
The AI assistant is included on Growth and Scale — adding AI Assist to tawk.to costs $29–399/mo, at which point it's no longer the free option.
A widget your brand can own: custom branding (logo and colour) from the Growth plan, with white-label on the roadmap — instead of paying ~$19–29/mo to remove someone else's logo.
A modern, keyboard-fast inbox for agents rather than an interface reviewers describe as dated.
Tawk.to pricing, in plain terms
As of June 2026, tawk.to's core product is genuinely free: unlimited agents, unlimited sites, no time limit. The paid parts are add-ons — removing the “powered by tawk.to” branding costs roughly $19–29/mo, and the AI Assist add-on runs $29–399/mo depending on volume. There's no catch hidden in the pricing itself; the trade-offs show up elsewhere. Reviewers document unreliable mobile push notifications (and therefore missed chats), widget overlay glitches on some sites, and an interface that has aged. Configure tawk.to the way a business would — AI plus no branding — and you land around $48–430/mo, which is paid-tool territory.
Which should you choose?
Choose Tawk.to
Pick tawk.to for hobby projects, side projects and pre-revenue sites. Free with unlimited agents is unbeatable, and the trade-offs may simply not matter at that stage. That's not faint praise — it's a fair choice.
Choose ConvChat
Pick ConvChat when a missed chat costs you money. CHF 49 per project buys reliable delivery with email continuation and a professional widget and inbox; Growth adds the AI assistant.
ConvChat vs Tawk.to — FAQ
Is tawk.to really free?
Yes — genuinely. Unlimited agents, unlimited sites, no trial expiry. The paid parts are add-ons: branding removal (~$19–29/mo) and the AI Assist add-on ($29–399/mo by volume). It's a legitimate model, not a bait-and-switch.
What's the catch with tawk.to?
There's no pricing catch. The documented trade-offs are operational: reviewers report unreliable mobile push notifications that lead to missed chats, widget overlay issues on some sites, forced “powered by tawk.to” branding unless you pay, and a dated interface. Whether those matter depends entirely on what your chat is worth.
Is ConvChat worth paying for over tawk.to?
For a hobby site, honestly, probably not — tawk.to free is hard to argue with. For a business, the math changes: a single missed sale can exceed CHF 49 per project each month, and ConvChat's email continuation means missed chats follow up automatically. Add AI and branding removal to tawk.to and you're at ~$48+/mo anyway.
Does tawk.to include an AI agent?
Not in the free product. AI Assist is a paid add-on running $29–399/mo depending on volume. ConvChat includes its AI assistant on Growth and Scale, starting at CHF 99 per project each month.
How does tawk.to make money if it's free?
Through add-ons (branding removal, AI Assist) and services like hired chat agents. It's an honest, sustainable model — just be aware that the business-grade configuration is no longer free.
Full disclosure: ConvChat is our product, so we’re not a neutral party — but every Tawk.to figure here comes from public sources, current as of June 2026. Competitor pricing changes often; check their pricing page for the latest. ConvChat is a young product, and some features are still on the roadmap.