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ConvChat vs Tidio

Tidio is a polished SMB chat tool with three separate meters and an auto-upgrade switch. ConvChat has one conversation allowance per project. Here's the honest breakdown.

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At a glance

ConvChatTidio
Pricing modelPer project, by conversation volumePer plan + 3 metered quotas
Entry price (paid)CHF 49/project/mo~$29/mo (Starter)
AI agentGrowth & Scale — no creditsLyro add-on, from ~$39/mo (50 convos)
What's meteredOne number: conversationsLyro convos + conversations + Flow triggers
At the limitWe reach out firstAuto-upgrade at 95%, or hard stop at 100%
Free tierNo (30-day trial)Yes
Top plansCHF 200/project/mo (20k)Plus $749 · Premium ~$2,999/mo

Shaded cell = the clearer advantage on that row. Pricing as of June 2026.

What Tidio is

Tidio is a popular live-chat and chatbot platform for small businesses, especially in e-commerce: a polished widget, marketing automation (Flows), and the Lyro AI agent as an add-on. It's mature, widely installed, and has a genuinely useful free tier.

Where Tidio wins

  • A genuinely useful free tier to start on.
  • Polished, SMB-friendly product with strong e-commerce integrations and built-in marketing automation (Flows).
  • Lyro is a capable AI agent once you pay for the add-on.
  • Mature: years on the market and a large installed base.

Where ConvChat wins

  • One meter instead of three: ConvChat counts conversations, full stop. Tidio meters Lyro conversations, billable conversations and Flow triggers separately.
  • No auto-upgrade: your ConvChat plan never silently doubles. We reach out before you hit a limit — and the widget never just stops.
  • The AI assistant is included on Growth and Scale, not a ~$39+/mo add-on with its own 50-conversation quota.
  • Unlimited support agents on every project.

Tidio pricing, in plain terms

As of June 2026, Tidio runs from a free tier through Starter (~$29/mo) and Growth (~$59/mo) up to Plus ($749/mo) and Premium (~$2,999/mo). The Lyro AI agent is a separate add-on starting around $39/mo for 50 AI conversations. Three quotas are metered separately — Lyro conversations, billable conversations and Flow triggers — and by default Tidio auto-upgrades your plan when you reach 95% of a quota. Reviewers document bills silently doubling ($32→$64, $25→$120); if you disable auto-upgrade instead, conversations stop entirely at 100% of quota. Neither failure mode — a surprise bill or a dead widget — is great for a busy month.

Which should you choose?

Choose Tidio

Pick Tidio if you want a free tier or live mostly in its e-commerce ecosystem and marketing Flows — and you're comfortable watching three quotas or paying for headroom.

Choose ConvChat

Pick ConvChat if you want predictable per-project pricing: CHF 49–200 per month, AI on Growth and Scale, one conversation meter, no auto-upgrades and no hard stops.

ConvChat vs Tidio — FAQ

Is ConvChat a good Tidio alternative?
If Tidio's quota juggling or auto-upgrades are the pain, yes — ConvChat replaces three meters with one allowance per project, starting at CHF 49. AI is included on Growth and Scale. Tidio remains a fair choice if you want a free tier or its e-commerce Flows.
What is Tidio's auto-upgrade, and can I turn it off?
By default, when you reach 95% of a metered quota Tidio automatically moves you to the next plan. Reviewers document bills doubling without warning ($32→$64, $25→$120). You can disable it — but then conversations stop entirely when you hit 100% of quota. ConvChat does neither: we reach out before you hit a limit.
How much does Tidio's Lyro AI cost?
Lyro is a separate add-on starting around $39/mo for 50 AI conversations, on top of your plan, with its own quota. ConvChat includes the AI assistant on Growth and Scale with no credits and no separate AI quota.
What exactly does Tidio meter?
Three things, separately: Lyro AI conversations, billable conversations, and Flow (automation) triggers. Any one of them can push you over. ConvChat meters one thing — conversations per project each month — with 20,000 on Scale.
Does ConvChat have a free plan like Tidio?
No — ConvChat has a 30-day full free trial (no credit card) and then plans from CHF 49 per project each month. If you need a permanently free tool, Tidio's free tier or tawk.to are the honest recommendations.

Full disclosure: ConvChat is our product, so we’re not a neutral party — but every Tidio figure here comes from public sources, current as of June 2026. Competitor pricing changes often; check their pricing page for the latest. ConvChat is a young product, and some features are still on the roadmap.

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